Refund policy
Returns
You have 14 days from receiving your order to request a return.
To be eligible for a return, your item must be:
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Unworn and unwashed
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In original condition
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Accompanied by proof of purchase
Non-Returnable Items
The following items cannot be returned unless faulty:
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Custom or made-to-order items
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Personalised products
Faulty or Incorrect Items
If you receive a faulty or incorrect item:
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Contact us within 7 days of delivery
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Provide your order number and photos
We will offer a replacement or full refund.
How to Start a Return
To initiate a return, contact us at:
info@foolsgoldmfg.com
Once approved, send your return to:
Fools Gold Ltd
Graff City
Lower Monk Street
Abergavenny
NP7 5LU
Return Shipping
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Customers are responsible for return shipping costs unless the item is faulty
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We recommend using a tracked service, as we cannot guarantee receipt of returns
Refunds
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Refunds are processed within 5–10 working days after we receive your return
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Refunds will be issued to your original payment method
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Original shipping costs are non-refundable unless the item is faulty
Klarna Payments
If you paid using Klarna:
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Refunds will be processed through Klarna
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Your payment schedule will be updated accordingly
Exchanges
We do not offer direct exchanges.
If you require a different item, please return your order and place a new one.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account
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Contact your payment provider
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Contact us at info@foolsgoldmfg.com